Returns And Refunds Policy For Hibernia Steel Products Limited.

This policy works in conjunction with our Standard Terms and Conditions of Sale here

At Hibernia Steel Products Limited, we understand the unique nature of bespoke items and the special care required in handling returns. This policy outlines our approach to returns specifically for bespoke goods, emphasising the importance of accurate descriptions at point of sale. and the limitations on refunds.

1. Bespoke Items:
Bespoke items are custom-made products tailored to the customer’s specifications. Due to their unique nature, returns and refunds are handled differently compared to standard off-the-shelf products.

2. Defective Goods Warranty:

This warranty is provided by Hibernia Steel Products Limited for products purchased within the territory of Ireland, and is subject to the terms and conditions outlined below:

  • 2.1. **Duration:** The warranty period begins on the date of delivery and lasts for 24hrs from that date, as agreed upon.
  • 2.2. **Notification:** Any defects or discrepancies in the product must be reported to the Provider within 24 hours of delivery.
  • 2.3. **Coverage:**
    – This warranty covers defects in materials, workmanship, or performance present at the time of delivery.
    – It also covers instances where the product does not meet the agreed specifications outlined in the purchase agreement.
  • 2.4. **Exclusions:** This warranty does not cover damages resulting from misuse, neglect, unauthorised modifications, normal wear and tear, or external factors beyond the Provider’s control.
  • 2.5. **Remedies:** The Provider will, at its discretion:
    – Repair the product.
    – Replace the product with an equivalent item.
    – Refund the purchase price.
  • 2.6. **Claim Process:**
    – Notify the Provider of any warranty claims within the specified period.
    – Provide proof of purchase and detailed information about the issue.
    – Follow any instructions provided by the Provider for claim processing.
  • 2.7. **Limitation of Liability:** The Provider’s liability is limited to the repair, replacement, or refund of the defective product. No indirect, consequential, or incidental damages are covered.
  • 2.8. **Governing Law:** This warranty is governed by the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

3. Refunds Limitation:
Refunds for bespoke items will only be considered in cases where the goods are not as described or fail to meet the specifications agreed upon at the time of purchase. Refunds for reasons other than defects or inaccuracies in description, such as changes in personal preference, style, or fit, are not valid.

4. Description Accuracy:
We endeavour to provide accurate descriptions and specifications for bespoke items to ensure they meet your expectations. It is important for customers to review and confirm all details before placing an order to avoid misunderstandings.

5. Return Procedure for Defective Bespoke Items:
If you believe you have received a defective bespoke item, please follow the return procedure outlined below. Provide detailed information regarding the defect and any relevant evidence to support your claim. Our customer service team will guide you through the return process and coordinate the inspection and resolution of the issue.

6. Inspection and Resolution:
Upon receiving the returned bespoke item, we will conduct a thorough inspection to assess the reported defect. If the defect is confirmed, we will proceed with either repair, replacement, or refund, depending on the nature and extent of the issue.

7. Customer Responsibilities:
Customers are responsible for providing accurate specifications and details for bespoke orders. Any changes or modifications requested after the order confirmation may incur additional charges and may affect eligibility for refunds. Careful handling and maintenance of bespoke items are essential to ensure their longevity and performance.

8. Amendments to Policy:
Hibernia Steel Products Limited reserves the right to amend or update this returns policy for bespoke items as necessary. Any changes will be communicated through our website or other appropriate channels.

By purchasing bespoke items from Hibernia Steel Products Limited , you acknowledge and agree to adhere to the terms of this returns policy. We appreciate your understanding of the unique considerations involved in handling returns for custom-made products.

Hibernia Steel Products Limited – 2024

In the first instance please contact or Phone: 00 353 41 9831702